Bamboo Play Mat

 Shipping Methods

 

We offer a variety of shipping methods to accommodate your needs. Ground Advantage shipping typically takes 3-7 business days The shipping speed you select during checkout is independent of this time. We also offer expedited shipping options for an additional fee.

 

P.O. Box Addresses

 

We will ship to P.O. box addresses using USPS (United States Postal Services) only.

 

 

Order Merging

 

We cannot merge orders at the moment. They will be sent separately.

 

 

Change of Delivery Address – We are unable to update orders once they have been placed.

 

 

Processing Time

 

We strive to process and ship all orders as quickly as possible. Orders are typically processed and shipped within 1-3 business days. Please note that processing time may be delayed during busy periods, such as holidays or promotional events.

 

 

Order Tracking

 

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

 

 

Lost or Stolen Packages

 

The Pivot Corner Baby is not responsible for lost or stolen packages confirmed to be delivered by the carrier's tracking link.

 

 

Our Package Protection policy is crafted with the utmost care to guarantee your satisfaction in every purchase. This policy serves as a comprehensive shield against potential issues such as damage, loss, or theft of your order, ensuring that you have a reliable recourse in case of unforeseen circumstances. To maintain the integrity of this policy and to prevent misuse, we have implemented a thorough review process for all claims, aiming to deter excessive use and the submission of fraudulent claims.

 

 

If, unfortunately, your package is not delivered or sustains damage during transit, you have the option to submit a claim to our dedicated team. This process enables you to receive either a prompt replacement order or store credit, providing a swift resolution to any concerns you may encounter.

 

 

For packages marked as "DELIVERED" but not received, we kindly request that you submit a claim within 5 days of the delivery confirmation. To ensure the validity of claims for undelivered or damaged orders, we stipulate that they must be filed within 14 days from the recorded "delivery" date.

 

 

In cases where orders are not marked as "delivered" and are presumed lost by the carrier, we commit to issuing store credit equivalent to the original purchase cost. In situations where packages arrive in a damaged condition, we prioritize sending a replacement. If this proves impractical, rest assured that store credit will be provided at the original purchase cost. It's essential to note that our Package Protection policy is designed to facilitate resolution rather than offering refunds to the original payment method.

  Return Processing

 

You should expect your return to be processed within two weeks of giving your package to the return shipper; however, in many cases, you will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).

 

 

Cancellations and Order Related Changes

 

Once you place your order, it immediately gets sent to our fulfillment center, and we are typically unable to make any changes or cancellations. If asked, we will try our best to accommodate you; however, there is no guarantee we will be able to cancel an order. You may return your items for a refund as soon as you receive them.